Terms of Service

Last updated: September 19, 2026

Agreement to Terms

By requesting a quote, booking a cleaning service, or using this website, you agree to these Terms of Service. If you don't agree, please don't use our services or this site.

Our Services

Rivanna Home Cleaning provides residential and commercial cleaning services in Charlottesville, VA and the surrounding area, including recurring maid service, deep cleaning, move-out/move-in cleaning, AirBnB turnover cleaning, and the other services described on our Services page. The specific tasks included in any visit are confirmed at the time of booking and may vary by package and property.

Quotes and Booking

Quotes provided through this website, by phone, or by email are estimates based on the information you provide, and may be adjusted after an in-person or virtual walkthrough if your property differs from what was described. Bookings are confirmed once scheduled with our team.

Access to Your Property

You agree to provide our team with safe and reasonable access to the property at the scheduled appointment time, including any codes, keys, or instructions needed to enter. If we're unable to access the property at the scheduled time, a trip or rescheduling fee may apply.

Cancellations and Rescheduling

We ask for at least 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less notice may be subject to a fee. We'll always try to work with you if something comes up unexpectedly.

Payment

Payment is due at the time of service unless other arrangements have been made in advance, and is processed through our payment provider, or another payment method we specify. Prices are those quoted at booking, subject to adjustment if the scope of work changes.

Our 100% Satisfaction Guarantee

If any part of a cleaning doesn't meet your expectations, let us know within 24 hours of the appointment and we'll return to re-clean the area in question at no additional charge. This guarantee covers the quality of our cleaning work; it doesn't cover pre-existing damage, normal wear, or issues outside our control.

What We're Not Responsible For

While we take care to protect your property, Rivanna Home Cleaning is not responsible for pre-existing damage, normal wear and tear, or items of significant value left out during a cleaning. Please secure or point out fragile, sentimental, or high-value items before your appointment. We're insured and bonded, and we'll address in good faith any damage our team actually causes during service.

Website Use

The content on this website, including text, images, and design, belongs to Rivanna Home Cleaning or its licensors and is provided for your general information about our services. You may not copy, republish, or use it for commercial purposes without our permission.

Changes to These Terms

We may update these terms from time to time. The "Last updated" date above reflects the most current version. Continuing to use our services after an update means you accept the revised terms.

Governing Law

These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.

Contact Us

Rivanna Home Cleaning
Email: book@rivannahomecleaning.com
Phone: (757) 880-0351
Charlottesville, VA